Frequently Asked Questions
ORDERING
How far in advance do I need to order rental items?Since our rental business is inventory dependent, the sooner the better. When we receive your order, we confirm with our inventory that we are able to fulfill your request. If we do not have adequate inventory we will order the items needed. A comfortable time for you to order is one to two months in advance depending on the number in the party and location. Please see suggested times below for full outfits.
Please reserve your rental outfit(s):- 1 Outfit: 3-5 weeks before event
- 2-4 Outfits: 4-6 weeks before event
- 4+ Outfits: 6-8 weeks before event
How will COVID-19 affect my order?
Our number one priority is to take care of our customers. As always we want to be completely transparent. We still have plenty of items that are in stock and ready to ship, and if you are wondering whether there will be a delay on your order we enourage you to please email our shop. Across the world we are all dealing with the global pandemic of COVID-19, and for everyone's safety many of the countries we order from are on lock down for 2-3 weeks (as of March 24, 2020). This will inevitably cause delays in custom ordered products, but we are committed to making sure your order is our number one priority and to get you your items as soon as possible. We have compiled rough estimates below about lead times for certain products, but please be aware that we cannot guarantee these dates. We are hoping for the best, and will update these lead times as soon as we know more. We can't express enough how much we appreciate your support and helping us stay afloat in these uncertain times. We are all in this together, and together we will weather the storm.
What are the lead times for products due to COVID-19?
- Items In Stock usually ship in 1-2 business days. We still have a small crew working at the shop, and we have plenty of accessories in stock ready to ship. Since USPS and Fedex are still currently working we are still able to ship anything we have on hand. These include many accessories, rentals, lightly used products, and clearance items. If you'd like to check before ordering, please feel free to send our shop an email.
- Acrylic Custom Made Products are now estimated to take 6-8+ weeks due to many of our suppliers abroad being shut down for 2-3 weeks (as of March 24, 2020). We unfortuantely cannot guarantee these lead times, but please rest assured that we will handle your order with the utmost urgency and will send your items to you as soon as possible. If you would like more information, please feel free to email our shop. We greatly appreciate your patience and supporting our small business in these uncertain times! If you need this by a certain date, please feel free to email us and discuss this situation. If there are any shipping or extra delays, the staff at Atlanta Kilts will reach out to the customer by phone and/or email to notify the reason for the delay.
- Wool Custom Made Products are now estimated to take 10-14+ weeks due to the UK being shut down for 3+ weeks (as of March 24, 2020). Other wool items like wool fly plaids, wool sashes, and other wool products are estimated at this time to take about 8+ weeks (note: all wool products will be shipped together unless separate shipping is paid). Again, since the UK is currently shut down we cannot guarantee these lead times, but will update these projections as soon as we know more information. Cloth delays occur when the mill has run out of the wool tartan fabric, and will have to reweave it thus adding more time to the overall process. If you have a specific event, we strongly encourage you to give us a call or send us an email first so we can double check the cloth availability with the mill. If there are issues, we will contact you via email or phone to discuss alternative cloth choices that may incur a surcharge.We unfortuantely cannot guarantee these lead times, but please rest assured that we will handle your order with the utmost urgency and will send your items to you as soon as possible. If you would like more information, please feel free to email our shop. We greatly appreciate your patience and supporting our small business.
- Custom Ordered Products are expected to take about 6-8+ weeks at this time, but again, due to the UK and much of the world being on shut down delays will occur. Please rest assured that we will be keeping track of your order, and updating the lead times as soon as we know more.
- Pipe Band Products will ship as soon as possible due to many of our suppliers being temporarily closed or working with a small staff. Delays will unfortunately happen because of this, but we are all doing our best to make sure you will get your items as soon as possible.
- Custom woven tartans and products made from a new custom weave usually requires a minimum of 12-16+ weeks.
How long will I have my rental items?
It is our goal for the rental items to be in your possession seven to ten days before the event. We expect the items to be shipped within the following 3 business days after the event. Read the full Rental Agreement here.
How much is needed to be paid up front?
We prefer payment in full when the order is placed and confirmed.
How do I pay?
We accept payments of all major credit cards via telephone, our secure online store, PayPal, checks, and cash.
Can I have a kilt made in a tartan not provided on the site?
Yes. We are happy to either try to find your tartan in wool at a different mill located in Scotland, or suggest a custom weave in our acrylic fabric. Please either call or email our office to discuss.
What is a custom weave?
A custom weave is a design that Atlanta Kilts can have woven in our durable 16 oz acrylic fabric. You can either submit your own design for us to weave, or have a family tartan woven as long as there are no restrictions on the design. This process takes about 3-4 months to produce, and costs a set up fee of $250.00. We would need the thread count of the tartan, and a physical swatch of the design where applicable. Please call our office or send us an email if you would like more information.
What is a restricted tartan?
A restricted tartan is a custom design commissioned by an organization for Atlanta Kilts to weave and create kilts and other products for its members. Exclusive members are only allowed to purchase these restricted tartans, and prior authorization has to be given by the organization before purchase.
Do you offer "wool blend" products?
We understand that there are some suppliers who are selling "wool blend" kilts and products that they claim contains some amount of synthetic fibers mixed with wool fibers. We at Atlanta Kilts value honesty and doing the due diligence before listing products, and have therefore paid a textile lab to test a few samples and found that wool was not present in the samples. As a result, we do not offer "wool blend" products. We encourage consumers to double check with providers who are offering a "wool blend" to ensure that the products that they are purchasing actually contain wool (i.e. a copy of a textile lab test).
What fabrics do you offer for your products?
We offer either 100% 16 oz acrylic woven to look like wool, or 100% wool in varying weights (10 oz, 13 oz, and 16 oz). For our Wool Kilt it is by default a 16 oz wool; however, we can find different tartans and weights upon request. Please note this may incur a surcharge.
Do you offer Gift Certificates?Yes, we do! You can either order a Gift Certificate online, or if you have a specific amount you can call in or come into our store to place your order. At this time, there is no way to redeem your Atlanta Kilts Gift Certificate online. To redeem it, please call in to place your order.
SHIPPING
Can you ship items to my location?
We serve all of the continental United States. For those in Canada wishing to purchase, please inquire about our shipping procedure.
When will my order be shipped?
For rental orders, our goal is to have the order in your possession seven to ten days before the event. For purchase orders, we ship the items as soon as we have your order ready for shipping.
How long does shipping take?
FedEx and USPS are our shipping couriers. We ship orders via Ground Services Depending on the mailing destination, shipping generally takes two to five business days. If you wish your order to be expedited (i.e. 2nd day delivery, overnight services, etc.) you are expected to pay the additional shipping costs.
Will I be able to track my order?
Yes. When we ship your order, a tracking number will be emailed to your email address via USPS or FEDEX.
What are the shipping and handling costs?
We charge $15.98 shipping and handling fee for each (outfit) box. We can expedite your order if needed for an additional fee. However, we offer a return label service which covers the return shipping costs. We provide you return shipping labels (pre-printed) from FedEx for a cost of $10.00 for each outfit box.
When do I ship my rental order back?
We expect your rental order to be shipped within three business days after the event.
How do I ship my order back?
Box up the items, completing the checklist included to ensure you have all the items. Attach the return label, if provided, and drop off the package(s) to your nearest FedEx drop off location. If you do not have pre-paid return label(s), go to your nearest shipping couriers to ship the items.
OUTFITTING
Do you provide outfits in children sizes?
Yes. We do provide children sizes for rent and purchase.
Is there a shirt preference with the different jackets?
Yes. The Prince Charlie Jacket and vest is accompanied with a tuxedo shirt and bowtie, and the Argyle Jacket with a dress shirt and necktie. A five-button vest can also be included with the Argyle Jacket.
What am I to wear under my rental kilt?
We strongly encourage you to wear an undergarment when wearing your rental kilt.
What is the difference between Pleat to sett and Pleat to stripe?
In Pleat to stripe, the fabric is pleated so that the same vertical line is centered on each pleat. In Pleat to sett, the tartan pattern is pleated so that the pattern is carrried throughout the kilt.