Frequently Asked Questions
Since our rental business is inventory dependent, the sooner the better. When we receive your order, we confirm with our inventory that we are able to fulfill your request. If we do not have adequate inventory we will order the items needed. A comfortable time for you to order is one to two months in advance or earlier.What is the lead time for Purchasing?
Items in stock usually ship the same day, so if the item is in stock and you are willing to pay for next day shipping, you could have the product in your hands the next day. However, new custom made products usually require two to three weeks. Custom woven tartans and products made from that new custom weave usually require four to six weeks.How long will I have my rental items?
It is our goal for the rental items to be in your possession ten days before the event. We expect the items to be shipped the following business day after the event.How much is needed to be paid up front?
We prefer payment in full when the order is placed and confirmed. For larger parties and if payment cannot be made in full up front, a deposit of 50% will be needed. Total payment is to be made before your items are shipped. We prefer one payer, but are flexible with other methods of payment.How do I pay?
We accept payments of all major credit cards via telephone, our secure online store, PayPal, checks, and cash.Can I have a kilt made in a tartan not provided on the site?
Yes. We are able to make a kilt woven in the tartan of your choice. You must provide us one or more of the following: a tartan name, image, and/or swatch of the tartan.Can you ship items to where I am?
We serve all of the continental United States.For those in Canada wishing to purchase, please inquire about our shipping procedure.When will my order be shipped?
For rental orders, our goal is to have the order in your possession ten days before the event. For purchase orders, we ship the items as soon as we have your order ready for shipping.How long does shipping take?
FedEx and UPS are our shipping couriers. We ship orders via Ground Services. Depending on the mailing destination, shipping generally takes two to five business days. If you wish your order to be expedited (i.e. 2nd day delivery, overnight services, etc.) you are expected to pay the additional shipping costs.Will I be able to track my order?
Yes. When we ship your order, a tracking number will be emailed to your email address, if provided.What are the shipping and handling costs?
We charge $15.98 shipping and handling fee for each (outfit) box. We can expedite your order if needed for an additional fee. However, we offer a return label service which covers the return shipping costs. We provide you return shipping labels (pre-printed) from FedEx for a cost of $9.99 for each outfit box.When do I ship my rental order back?
We expect your rental order to be shipped the next business day after the event.How do I ship my order back?
Box up the items, completing the checklist included to ensure you have all the items. Attach the return label, if provided, and drop off the package(s) to your nearest FedEx drop off location. If you do not have pre-paid return label(s), go to your nearest shipping couriers to ship the items.Do you provide outfits in children sizes?
Yes. We do provide children sizes for rent and purchase.Is there a shirt preference with the different jackets?
Yes. The Prince Charlie Jacket and vest is accompanied with a tuxedo shirt and bowtie, and the Argyle Jacket with a dress shirt and necktie. A five-button vest can also be included with the Argyle Jacket.What am I to wear under my rental kilt?
We strongly encourage you to wear an undergarment when wearing your rental kilt.